Deliver unparalleled customer care while enhancing your brand and bottom line with VPNE as your valet parking business partner.

Smooth, professional valet services give your customers and guests premium, attentive parking care that enhances your brand and your customer care reputation. But poor service at the valet stop, long wait times, and unnecessary claims can easily turn those gains around, denting your hard won reputation and your bottom line as well.  Trust VPNE, a valet parking partner who can consistently deliver great customer experiences in your valet operations, helping you earn new and repeat business, enhance your brand, maximize revenue, and solidify your reputation among discerning customers and guests.

VPNE built its business and reputation for extraordinary customer care standards by delivering white-glove valet parking care for prestigious enterprises whose success depends on their ability to provide top-quality care to their customers.   We know great customer care is more than just value-added to the bottom line—for New England’s prestigious care-driven enterprises, it is the bottom line. 

Proven Valet Expertise

Since 1990, VPNE has been the valet parking partner of choice to New England’s best-known health care providers, hospitality companies, financial institutions, event planners and luxury property developers and managers.

Our clients know a VPNE-managed valet operation is a significant business-building asset.  They know VPNE consistently delivers great customer experiences, which lead to new and repeat business and enhanced brand and reputation. 

Extraordinary People Mean Extraordinary Care

Our business promise starts with our extraordinary valets.  VPNE’s valet specialists are recruited, trained, motivated, and rewarded to deliver great customer experiences in everything they do.  VPNE’s smiling, polished, professionally-attired valets are highly-trained, for example, to use proper body language and greet customers warmly with appropriate greetings.

Our authentic, proven commitment to care has made us the valet provider of choice at New England hospitals, where the need to deliver great patient care goes hand-in-hand with the need to move hundreds of cars safely and quickly in often challenging traffic circumstances.

With expert management skill, for example, VPNE operates multiple high-volume valet services simultaneously in Boston’s Longwood Medical Area (LMA) with clockwork precision.  Our LMA clients rest easy, knowing no matter what the circumstance, their patients and staff will get the care they need.

A Trusted Business Partner

As your valet parking partner, we’ll help you maximize the value of your valet operation and get the most of your valet investment with our expert management skill, honed operations plans, and airtight revenue control.  With VPNE, you get --

• Optimized staffing plans designed to ensure great customer care and maximum safety at all times;

• Dedicated on-site managers who oversee the perfect execution of valet services day in and day out;

• Fast, safe, efficient valet methodology aimed at returning vehicles to owners in less than five minutes after request;

• Valet-assist and stack parking expertise, which helps maximize parking capacity and valet turnover;

• Flexible supplementary staffing, drawn from our 450-strong Massachusetts-based team of parking professionals;

• Revenue control and accounting protocols designed to ensure absolute revenue accuracy;

• Secret and covert audits that ensure service levels and accountability;

• Industry-best claims management designed to transform any unforeseen circumstance into a ‘great customer experience’; and

• Continuous assessment and improvement of all aspects of service.

Plus, as your business partner, VPNE will work closely with you to tailor our valet services to meet your business goals, and to integrate our on-site team into the fabric of your service culture.  With our deep operational, business, financial, and marketing expertise, we can help you make key valet design, operations, and management decisions with confidence.  At VPNE, we aim to make sure your valet services are always delivering your business promise to your customers. 

To learn more about how VPNE can give you revenue-generating, brand-building valet services email or call us now at 800.350.8585.