Ensure great customer service, strong revenue, and significant ROI in your parking facilities with VPNE as your parking management partner.

Parking lots and garages are crucial assets.  When managed well, they produce significant revenue, help you offer differentiating parking solutions to customers, owners, and tenants, and deliver strong ROI to property owners and investors.  But too often, parking facilities get overlooked or undermanaged, resulting in inadequate parking service, poor financial performance, and diminished value.  And that negatively impacts your business and your reputation.

VPNE’s expert parking management services can transform your parking facilities into business-building assets.  Our customer-service-driven staff, rigorous revenue control protocols, and seasoned management skill can help you maximize revenues, improve customer service and satisfaction, and increase the overall value of all your garage and lot assets.

Proven Parking Management Experience

Since 1990, VPNE has served as the parking management partner of choice to some of New England’s most prestigious businesses, in some of the most demanding urban environments.  We successfully manage structured parking facilities of 200 to over 1400 spaces for many institutional clients.

These institutions rely on VPNE to help them achieve the best and highest use of their facilities, maximize revenue and service goals, minimize operating costs, and improve revenues. Our business-focused parking management services help them:

• Maximize and sustain capacity,
• Create new and repeat business,
• Enhance overall satisfaction among all parkers, and
• Provide differentiating parking offerings to current and potential constituents.

Business-Driven Expertise

VPNE designs parking management solutions that exactly fit your business plan, your strategic goals, your infrastructure and technology, and your customer care requirements. We will work closely and carefully with you to design entrance, exit, rate, and staffing structures that ensure the absolute safety and security, while helping you achieve the best and highest use of your facilities at all times. Our unique parking management solutions feature:

• Efficient Operating Plans – management fee or per-man-per-hour pricing; staffing plans that ensure maximized customer care at minimized cost.
• Customized Training – rigorous staff training based on your specific care, service, and facility protocols.
• Customer Care Incentives – staff earn cash rewards for meeting your requirements.
• Accountable On-Site Management – highly skilled managers who are trained, empowered, and rewarded to be immediately responsive and accountable to your needs.
• Valet-Assist and Stack-Parking Expertise – safe, efficient, courteous attendants provide expert valet and stack-parking services; maximizes garage capacity and enhances customer service during peak demand.
• Emergency and Supplemental Staffing Resources  – with over 430 employees New Englandwide, VPNE can easily, quickly, efficiently mitigate even sudden or unforeseen contingencies
• Revenue Control Expertise – deep experience designing, implementing, running, and maintaining all advanced parking control technologies; a strong relationship with all leading vendors; available, client-dedicated accounting staff.
• Meaningful Reporting – reports that give you instant, real-time insight into staff and financial performance.
• Rigorous Auditing – frequent third-party, unannounced, and covert audits of all staff and operations.
• Maintenance Expertise – clean, well-lit, well-staffed, safe, secure facilities; experience with all New England weather (ice and snow) mitigation procedures.
• Security Expertise – All VPNE staff are highly trained in advanced security procedures and garage security awareness; we work closely with our clients’ security teams and protocols; expertise in surveillance and security technology.

As your business partner, VPNE will help you maximize the revenue potential for your parking facilities.  We’ll help you identify new revenue opportunities, such as off-peak usage, valet partnering, transient parking, and shared-space options, and strike mutually beneficial partnerships designed to realize these opportunities and build valuable relationships.

Meaningful Solutions

VPNE’s parking management expertise will help you overcome the most significant challenges facing parking managers today, including:

• Efficiency -- VPNE can help you prevent losses due to inefficient collecting and reporting of parking fees. Our rigorous auditing protocols immediately identify losses and we implement efficient revenue controls and cash handling procedures. This enables the monitoring of point of sale to match revenue with actual transactions. We also monitor cashier reports on a real time basis. VPNE implements and maintains state-of-the-art revenue control technology as well.
• Monitoring -- Keeping an accurate daily count of the number of vehicles entering and exiting your facilities is key to reducing theft and maximizing capacity. We keep accurate daily counts and install and monitor the proper procedures, equipment, and numbered tickets to operate controlled garages and lots.
• Office Management -- VPNE efficiently manages your parking office using state-of-the-art accounting procedures and tools. We expertly handle all parking office functions, including maintaining and updating parker databases, voucher sales, billing and account receivables, accounts databases, and revenue reconciliation, controls, and reports.

To learn more about how VPNE's expert parking management services can help you realize your business goals, email or call us now at 1-800-350-8585.